Refund Policy

Refund & Cancellation Policy Effective Date: 18-Apr-2026 1. Introduction At FlowHora, we strive to provide high-quality digital products, software solutions, subscriptions, onboarding services, and customer support. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds may be requested. By purchasing any product or service from FlowHora, you agree to this Refund & Cancellation Policy. 2. Cancellation Policy Customers may request to cancel an order or service by contacting us as soon as possible. • Orders or services that have not yet been processed or delivered may be eligible for cancellation. • Once an order has been processed, delivered, activated, or a service has commenced, cancellation may not be possible. • Subscription services may be cancelled at any time; however, cancellation will take effect at the end of the current billing cycle unless otherwise specified. • Cancellation of a subscription or service will stop future renewals or usage but will not entitle the customer to a refund for the current billing period or any unused portion of the subscription unless required by applicable law. 3. Refund Policy Refund eligibility depends on the nature of the product or service purchased. Refunds may be considered only in the following situations: • Duplicate payments. • Incorrect charges due to a billing error. • Services that cannot be delivered due to our inability to fulfill the order. • Products or services that are materially different from what was described. Refund requests should generally be submitted within 7 days of the purchase date unless otherwise specified. All refund requests are reviewed individually, and approval is at the sole discretion of FlowHora, subject to applicable consumer protection laws. 4. Non-Refundable Products and Services Unless otherwise required by applicable law, refunds will not be provided for: • Services that have already been completed. • Digital products that have been downloaded, delivered, or accessed. • Software licenses or SaaS subscriptions after activation. • Subscription fees already billed for the current billing period. • Customized, personalized, or development services. • Onboarding, setup, consultation, implementation, migration, configuration, or training services once commenced. • Technical support services already provided. • Purchases made under promotional offers, discounts, or special pricing. • Services where access credentials, dashboards, accounts, or administrative access have already been provided. 5. Services Requiring Third-Party Approval Some FlowHora services may depend on approvals, policies, or technical processes managed by third-party providers, including but not limited to payment gateways, cloud service providers, communication platforms, or business partners. FlowHora facilitates onboarding and technical support where applicable but cannot guarantee approval, activation timelines, policy decisions, account status, or operational decisions made by such third parties. Any delay, rejection, suspension, restriction, limitation, or policy enforcement by a third-party provider shall not by itself qualify for a refund. 6. Activation and Service Usage Once any of the following has occurred, the purchased service shall be considered delivered: • Account activation. • Software or platform access has been provided. • Subscription has started. • Onboarding has begun. • Training or consultation has been conducted. • Technical support has been provided. • Any part of the purchased service has been delivered. After service delivery or activation, payments are generally non-refundable except where required by applicable law. 7. Subscription Validity Subscriptions remain valid for the duration stated at the time of purchase. Customers may discontinue using the service or choose not to renew after the subscription expires. However, no refund will be provided for any unused portion of an active subscription unless required by applicable law. 8. Refund Process To request a refund, please contact us with: • Your full name • Order or invoice number • Date of purchase • Description of the issue • Supporting documents or screenshots (if applicable) We will review your request and notify you of the outcome within 5–7 business days. If approved, refunds will be processed using the original payment method wherever possible. 9. Refund Processing Time Approved refunds are generally processed within 7–14 business days, depending on your payment provider or financial institution. Actual processing times may vary. 10. Failed or Cancelled Transactions If your payment is deducted but the order or transaction cannot be completed due to technical reasons, the amount will either: • Be automatically reversed by your bank or payment provider; or • Be refunded after verification. Please allow sufficient time for the payment provider to complete the reversal process. 11. Changes to Orders Requests to modify an order or service are subject to availability and may not be possible once processing has begun. Additional charges may apply depending on the requested changes. 12. Exceptions We reserve the right to refuse refund requests that: • Violate our Terms and Conditions. • Are fraudulent, abusive, or submitted in bad faith. • Do not meet the eligibility criteria outlined in this policy. • Relate to services that have already been activated, delivered, or substantially completed. Nothing in this policy limits any rights available under applicable consumer protection laws. 13. Changes to This Policy We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page along with the revised Effective Date. 14. Contact Us If you have any questions regarding this Refund & Cancellation Policy or wish to request a cancellation or refund, please contact us. FlowHora Email: info@flowhora.com Phone: +91-8287258542 Website: https://www.flowhora.com